The difference between Users and Members #

We use the term Users to cover everyone who is linked to your organisation, both Members and Non-Members.

Members are people who have, or used to have, a Membership Subscription for your organisation. We split those out into Current and Lapsed members.

Non-Members are people linked to your organisation who have never had a Membership Subscription. These may be parents of Junior members, club administrators or Non-Members who have purchased a ticket for an event. They may also include people who started the process of joining your organisation or buying a ticket, but abandoned the process before making payment. If someone does this, you will see a notification appear in your dashboard to let you know that happened.

In your dashboard, you will see that we give you a breakdown of how your Users are split between Current and Lapsed Members, and Non-Members.

If your organisation doesn’t have membership subscriptions, then everyone will be shown as a non-Member.