In your dashboard, you will see that we give a report to you on both users and members

Members are people who have, or used to have, a membership subscription for your organisation. We split those out into Current and Lapsed members.

Users are everyone connected to your organisation, ie they include non-members. These include:

• Parents of junior members
• People who have entered an event that was open to non-members
• People who started the process of joining your organisation, but abandoned the process before they completed checkout. If someone does this, you will see a notification appear in your dashboard to let you know that happened.

If your organisation doesn’t have membership subscriptions, then everyone will be shown as a non-member.